The person behind the systems.

The professional story

Chris started in a 500-seat call center at MCI, writing the reports operations actually used — Excel, Access, Crystal Reports — and fixing the computers when they failed. That is still the temperament: if the floor cannot run, the architecture does not matter.

At Enactus (formerly SIFE) he migrated data off Blackbaud onto Salesforce, cut about $200,000 in expense, and supported an intranet used in 38 countries. At ITM Marketing he went from Director of IT to Director of Operations and Business Development. He hired and scheduled on-site and remote workforces, moved the company fully remote in 30 days, and negotiated the contract that grew the operation from 80 people to more than 1,000. The $4.8 million figure on his résumé is career contract revenue from that work, not a TheCriners product claim.

At Therapy Brands he was Senior Manager of Systems and Processes: Zendesk SME, Salesforce administrator, EDI/ERA enrollment, Revenue Cycle Management, ACD ownership, and a Zendesk-to-Salesforce migration. He built a sentiment-analysis path on OpenAI’s davinci-003 for customer feedback. The organization was about 300 people, under HIPAA PHI/PII rules. PCI compliance is listed from the ITM years.

Since 2024 he has operated independently — including substantial international travel — and has been building TheCriners LLC in public: Company OS, the Money Hunter storefront, Packet Press, and the later productized reports. The current engineering is demonstrated work. It is not rewritten as employment he did not have.