Professional Experience
Sr Manager of Systems & Processes
Therapy Brands – 2022–2024
Built custom Zendesk migration tools, developed a sentiment analysis pipeline and managed a 300‑member support team.
Director of Operations
ITM Marketing – 2014–2021
Scaled operations from 80 to 1000 employees, secured $4.8M in contracts and built partnerships with the US Marines.
IT Director & Developer
Various – 2000–2014
Led digital transformations, built custom applications and managed databases, reporting and training programmes.
Skills
PythonASP.NETSQLZendeskWorkdayProcess AutomationTeam Leadership